Refund policy
IND!E Collection Ltd Refund Policy
August 2024
Welcome to IND!E Collection Ltd! We’re thrilled to share our unique collection of gifts from around the world with you. Our products are sourced from brands that have a story to tell, and we take great care in curating items that are meaningful and distinctive. As a small business that values quality and authenticity, we ask that you carefully read our refund policy below.
1. General Policy
Due to the unique nature of our products, all sales made on IND!E Collection Ltd are final. We do not offer refunds or exchanges for change of mind or personal preference. Please ensure that you read product descriptions and reviews carefully before making a purchase.
2. Damaged or Defective Items
If your item arrives damaged or defective, we sincerely apologise for the inconvenience. To address this issue, please follow these steps:
● Contact Us: Email our customer service team at info@collectionindie.com within 48 hours of receiving your order. Please include your order number, a detailed description of the issue, and clear photos of the damaged or defective item.
● Assessment: Our team will assess the situation and determine if the item qualifies for a replacement or a store credit. Please note that the final decision rests with IND!E Collection Ltd.
● Return Instructions: If a return is deemed necessary, we will provide you with detailed instructions on how to return the item to us. Items must be returned in their original packaging and in unused condition.
3. Non-Returnable Items
Due to health and safety reasons, certain items are not eligible for returns, including but not limited to:
● Personal care items (e.g.,skincare, soaps, etc.)
● Perishable goods (e.g.,food items, flowers)
● Custom or personalised products
● Items purchased on sale or during promotional periods
4. Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item unless the return is due to a defect or an error on our part. Shipping costs are non-refundable. If you receive a refund or store credit, the cost of return shipping will be deducted from your refund.
5. Processing Time
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund or exchange. If approved, refunds will be processed within [Insert Timeframe, e.g.,7-10 business days], and a credit will automatically be applied to your original method of payment or store credit.
6. International Orders
For international orders, please note that return shipping costs and any associated customs fees are the responsibility of the customer. IND!E Collection Ltd is not liable for any customs duties, taxes, or brokerage fees that may apply to your return.
7. Exceptions
IND!E Collection Ltd reserves the right to refuse a return, refund, or exchange if the item does not meet the criteria outlined in this policy. This includes situations where products are returned without prior authorisation, items are not in their original condition, or requests are made outside of the specified timeframes.
8. Contact Us
If you have any questions or concerns about our refund policy, please don't hesitate to reach out to us at info@collectionindie.com. We’re here to help and want to ensure your experience with IND!E Collection Ltd is a positive one.